Introductory Certificate in Marketing (level 3) – December 2009 To download slides from the December 2009 Tutor Training events, please click below Understanding Customer Relationships This is member only content. Login to view it if you are a member, or click the link to find out how to become one. Presentation from Anita Stubbs & Helen Nicholson This is member only content. Login to view it if you are a member, or click the link to find out how to become one.